Shipping policy
Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We do not ship to P.O. boxes
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Example pricing to New York, NY:
|
Shipping option |
Estimated delivery time |
Example Price to NY |
|
UPS Ground |
5 to 9 business days |
Free |
|
UPS 2 day Air |
2 business days |
$39.53 |
|
UPS next day Air |
1 business day |
$72.20 |
when you come.
International Shipping
We offer international shipping to the following countries:
Mexico, Canada, Europe
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Big Tree Co. is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@bigtree.la with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@bigtree.la with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@bigtree.la
